Privacy Policy

Effective Date: May 24, 2026

Pretty Nails ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, booking tools, client portal, chat, E-gift Certificate features, SMS/email communications, or salon services.

1. Information We Collect

We may collect information you provide directly, information created when you use our services, and limited technical information needed to operate and protect the website.

Contact information, such as name, phone number, email address, and communication preferences
Appointment information, such as selected services, location, staff preferences, date, time, guests, notes, and service history
E-gift Certificate information, such as amount, design, recipient name, recipient email, message, delivery date, and purchase details
Client portal information, such as verification method, account activity, and saved contact details
Message and support information, such as chat messages, replies, uploaded images, and customer service notes
Payment-related information processed by payment providers, such as transaction status and limited payment metadata
Technical information, such as browser type, device type, IP address, operating system, pages visited, session data, local storage values, logs, and security signals

2. How We Use Information

We use information for legitimate business purposes, to provide requested services, to communicate with clients, and to protect Pretty Nails and our clients.

Schedule, confirm, manage, change, or cancel appointments
Process E-gift Certificate purchases, delivery, support, and redemption verification
Verify client portal access and maintain client account functionality
Send appointment reminders, verification codes, service updates, purchase notices, and support messages
Respond to questions, complaints, reviews, and customer service requests
Operate, maintain, secure, debug, and improve the website, booking tools, chat, and related systems
Detect fraud, abuse, security incidents, unauthorized access, or policy violations
Comply with legal, tax, accounting, regulatory, carrier, messaging, and business obligations

3. SMS, Twilio, and Messaging Data

If you provide your phone number and consent to receive messages, Pretty Nails may send SMS messages related to appointments, client portal verification, E-gift Certificates, customer support, and important service updates. We may use Twilio, telecommunications carriers, and other messaging providers to send and manage these messages.

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP or by contacting Pretty Nails.

We do not sell, rent, trade, or share SMS opt-in data, phone numbers, or text messaging consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are used only to provide and support Pretty Nails communications and are not shared with lead generators.

Wireless carriers, Twilio, and other messaging providers may process message content, phone numbers, delivery status, carrier data, and related technical information as needed to provide messaging services, comply with law, prevent fraud or abuse, and maintain network operations.

4. Local Storage, Cookies, and Internet Data

Our website may use local storage, cookies, session storage, and similar technologies to keep booking progress, remember client portal status, store consent choices, maintain chat state, improve performance, and support security.

You may be able to limit cookies or clear local storage through your browser settings. Some website features may not work correctly if these technologies are disabled or cleared.

5. How We Share Information

We do not sell personal information. We may share limited information only when needed to operate our business, provide requested services, comply with law, or protect rights and safety.

Service providers that help with booking software, website hosting, SMS/email delivery, client portal verification, payments, analytics, security, storage, or customer support
Payment processors and banks for transaction processing, fraud review, chargeback handling, and payment support
Professional advisers, such as accountants, attorneys, insurers, and compliance consultants
Government, law enforcement, courts, regulators, carriers, or other parties when required by law, subpoena, legal process, compliance obligations, or safety concerns
Successors or parties involved in a business transfer, merger, sale, restructuring, or similar transaction, subject to appropriate confidentiality or legal protections

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, SMS system, internet transmission, payment process, electronic storage method, or communication network is completely secure. Pretty Nails cannot guarantee absolute security or that unauthorized access, outages, errors, or data loss will never occur.

7. Data Retention

We keep information for as long as reasonably necessary to provide services, manage appointments, support E-gift Certificates, maintain client records, resolve disputes, comply with legal and tax obligations, enforce agreements, prevent fraud, and operate our business.

Retention periods may vary based on the type of information, legal requirements, business needs, payment records, messaging records, and security obligations.

8. Your Choices

You may opt out of SMS messages by replying STOP.
You may request SMS help by replying HELP.
You may contact us to request updates or corrections to your contact information.
You may clear browser local storage or cookies, but doing so may reset booking progress, consent choices, chat state, or client portal status.

9. Children

Our website and online services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 online. If you believe a child has provided information to us, please contact us.

10. Third-Party Links and Services

Our website may link to or rely on third-party services such as Twilio, payment processors, hosting providers, email providers, maps, analytics, or social platforms. Their privacy practices are governed by their own policies, and Pretty Nails is not responsible for third-party privacy, security, availability, or data practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website. Continued use of our website, communications, booking tools, client portal, E-gift Certificate tools, or salon services after updates are posted means you acknowledge the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

Pretty Nails of Troy

1731 W Main St, Troy, OH 45373

prettynailsusa@gmail.com

(937) 506-0809